top of page

Store Policy

Customer Care

If you need to get in touch send us an email, we we are always here to help. 

Need to make changes to your order?

We're unable to make any changes to your order once you have paid for your order at the checkout, This includes the following:

  • Billing address

  • Adding/removing items to your order

  • Shipping method


We are however able to amend the following:

  • Delivery address if this is incorrect

Privacy & Safety

This Privacy Policy explains why we collect personal information about people who visit our website, how we use it and the conditions under which we may disclose it to 3rd parties.

By using Kitschynails website, you're agreeing to this Privacy Policy.

What information do we collect from you?
We obtain information about you when you place an order, contact us or if you register for one of our newsletters. This information we may collect includes your name, address, email address and the details of products ordered.

We may also collect data recording your IP address and the pages you viewed when you visited our site using Google Analytics.

If you completed an order and paid using a credit card these details are not held by us but are collected by our third-party payment providers.

How is your information used?
We gather this information to allow us to process any orders you may make. We will use your contact details only to let you know of any delays or problems with your order.

We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop our website and services.

We will only share your details with 3rd parties like our couriers when it is necessary and only in connection with the delivery of your order.

Your Consent
By submitting your information you consent to the use of that information as set out in this policy.

If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

We will not contact you for marketing purposes by email unless you have given your prior consent.

You can change your marketing preferences at any time by contacting us via our contact page or clicking the link at the bottom of a recent newsletter.

Use of 'cookies'
A cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site.

It is possible to switch off cookies in your browser settings but this may stop you from being able to place an order or loss of functionality when using our website.

Review of this Policy
This Privacy Policy was last updated on 4th October 2022

Payment Methods

- Credit / Debit Cards

- Offline Payments

bottom of page